What to delegate
Define the expected result, sources, and constraints. The agent breaks the assignment into verifiable steps.
- Categorization
- Drafts
- Escalation
AI agent workflow
OpenClaw
Hermes Agent
Customer support AI agent
Classifies requests and drafts answers from a knowledge base.
3
core workflow tasks
24/7
manual or scheduled runs
2
AI agents to choose from
1 результат
with execution history
How the workflow runs
Run the task manually or on a schedule, connect only the required tools, and keep critical actions behind approval.
- Goal and criteria
- Tools and sources
- Output review
Finished output
Faster responses while the team keeps control.
- Execution history
- Completion alert
- Repeatable run
In-depth guide
How this works in real life
A practical look at capabilities, setup, and operational boundaries.
How to prepare the workflow
Classifies requests and drafts answers from a knowledge base. Begin with a concrete goal and define which data the agent may use. A precise output format makes the first result easier to review.
The core stages are categorization, drafts, escalation. Run them manually first and preserve examples of a good result in the agent instructions.
- Configure: categorization
- Configure: drafts
- Configure: escalation
How to review and automate output
Expected output: Faster responses while the team keeps control. Review completeness, accuracy, and constraints before enabling a recurring schedule.
After several reliable runs, configure the schedule and notification channel. Keep critical actions behind approval and use execution history to refine instructions and compare quality.
- Review the output manually
- Document quality criteria
- Choose a notification channel
- Enable scheduling after validation
FAQ
Frequently asked questions
Which agent should I choose?
OpenClaw fits broad and communication-heavy tasks. Hermes is often better for coding, research, and complex technical workflows.
Can this run on a schedule?
Yes. After validating the workflow, you can make it a recurring task.